Lyvv Cosmetics Ghana Limited manufactures and retails only quality and affordable makeup and skincare products to its customers. However, if after receiving your package you see the need to return or exchange a product purchased, you can message us on (+233) 551602222 or email us at contact@lyvvcosmetics.com and our team will be happy to assist you with your return or exchange.
At Lyvv Cosmetics your satisfaction means a lot to us.
Order Processing
Orders are processed within 1 business day and shipped via DHL. Delivery takes 2–10 working days depending on location.
Orders placed after 14:00 GMT, or on weekends and public holidays, are processed the next business day.
A shipping confirmation with tracking details is sent to the email address provided at checkout. Please track your package; Lyvv Cosmetics is not responsible for packages lost after dispatch to a correctly provided address.
Lyvv Cosmetics ships internationally via DHL. We are not responsible for customs duties or taxes charged on international shipments. Shipping cost varies by destination.
Order Cancellations
Orders can be cancelled free of charge within 2 hours of purchase, as long as the order has not yet been processed for shipping.
To cancel, contact us immediately by phone or email with your order number.
Once an order has been processed or handed to our shipping partner (DHL), it can no longer be cancelled; you may instead request a return once the item is delivered, per the Returns & Exchange section below.
Cancellations of pre-order or made-to-order items may be subject to different terms, which will be communicated at the time of purchase.
Shipping Confirmation
A shipping confirmation with your tracking number will be sent to the email address you provided at the time of order. Please ensure to track your package, as Lyvv Cosmetics is not responsible for lost packages.
International Shipping Policies
Presently, Lyvv Cosmetics ships everywhere in the world via our logistics partner, DHL. Lyvv Cosmetics is also not responsible for any tax to be paid to customs for products shipped.
Cost of Shipping
Cost of shipping depends on the geographical location.
Returns & Exchange
- Returns or exchanges are accepted within 30 days of purchase, provided the product is unused and all packaging is intact.
- Used products are not eligible for return or exchange.
- Digital products are non-refundable once accessed.
- Returns and exchanges are only accepted for items purchased directly from Lyvv Cosmetics (not from third-party retailers or stockists).
- To start a return, contact us with your order number and reason for return. A return label and shipping address will be emailed to you.
- Proof of purchase and payment is required for all returns and exchanges.
Who Covers Shipping Costs
If the return is due to a damaged, defective, or incorrect item, Lyvv Cosmetics covers the return shipping cost.
For all other returns (e.g. change of mind), the customer is responsible for return shipping costs.
Refunds
Approved refunds are issued to the original method of payment.
Refunds are processed within 30 working days of the returned item being received and inspected.
The refund amount will match the exact amount paid for the product (shipping fees are non-refundable unless the return is due to our error, per the Who Covers Shipping Costs section above).
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery with your order number and a photo of the item received.
We will arrange a replacement, exchange, or full refund at no cost to you, including return shipping.
Non-Returnable Items
- Used or opened products (except where defective)
- Digital products, once accessed
- Items purchased through third-party retailers or stockists (please contact the retailer directly)
- Final sale or clearance items, where marked at time of purchase
This policy applies to purchases made directly through lyvvcosmetics.com. For questions, reach out to contact@lyvvcosmetics.com or +233 55 160 22 22.
