Shipping & Return Policy

Lyvv Cosmetics Ghana Limited manufactures and retails only quality and affordable makeup and skincare
products to its customers. However, if after receiving your package you see the need to return or exchange a
product purchased you can message us on (+233) 551602222 or email us at and our

team will be happy to assist you with your return or exchange.

At Lyvv Cosmetics your satisfaction means a lot to us.

Order Processing:

Orders take b1 day to be processed for shipping through DHL and between 2- 10 working days depending on
location to be delivered to the address provided. Kindly note that orders placed after 14:00 GMT will be
processed on the next business day likewise orders placed on weekends or on public holidays.

Shipping Confirmation:

A shipping confirmation with your tracking number will be sent to the email address you provided at the time of
order. Please ensure to track your package as Lyvv Cosmetics is not responsible for lost packages.

International Shipping Policies:

Presently, Lyvv Cosmetics ships everywhere in the world via our logistic partner DHL
Lyvv Cosmetics is also not responsible for any tax to be paid to customs for products shipped.

Cost of Shipping:

Cost of shipping depends on the geographical location.

Returns & Exchange:

1. Lyvv Cosmetics allows the exchange or return of product within 30 days of purchase with all packaging
2. We doe not allow the exchange or return of products that have been used.
3. Digital products when purchased are not eligible for a refund after accessing it.
4. Lyvv Cosmetics will gladly refund or exchange purchases in perfect condition within 30 days of original
purchase, provided there is a valid and provable reason for return or exchange.
5. If there is a refund to be made this will be done according to the original method of payment
with 30 working days. The refund will be the exact amount paid for the product.
6. If the reason for return is due to you receiving a damaged or wrong product, Lyvv Cosmetics will cover the
cost of shipping otherwise you bare the cost of shipping for the return or exchange of the product.
7. A return label and address will be emailed to you for shipping.
8. For all returns and exchange, you must provide proof of purchase and payment.
9. Note: You can only return products directly purchased from us and not a Lyvv Cosmetics retailer.
Thank you.


Originating from Africa’s rich traditions and resources, Lyvv Cosmetics is a 100% organic brand. We are committed to providing you with a blend of the finest natural ingredients sourced from sustainable local farms in West Africa.
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